Genesys GCP-GC-REP Practice Test Questions

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Share some GCP-GC GCP-GC-REP exam questions and answers below.

Which definition matches the performance and activity views for Queues?
A.Used to monitor real-time contact center metrics.
B.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C.Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
D.Used to view historical data only.
E.Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer : E

After the report gets deleted, you can download it from the archived list.
A.True
B.False
Answer : B

How many days does the report exist after you run it?
A.60
B.70
C.80
D.90
Answer : A

Which report calculates a Monthly Service Level?
A.Queue Metrics Report
B.Queue Wrap-up Summary Report
C.Queue Metrics Summary Report
D.Queue Metrics Interval Report
Answer : C

Which definition matches the performance view for Dashboard?
A.It is used to monitor real-time contact center metrics.
B.It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C.It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D.It is used to view historical data only.
E.It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Answer : B

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