GCP-GC-ADM Exam Questions - Genesys Cloud Certified Professional - Contact Center Administration

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Share some GCP-GC GCP-GC-ADM exam questions and answers below.

Which of the following components can be added to scripts? (Choose all that applies.)
A.Visual Basic Control
B.Text
C.Call Flow
D.Checkbox
E.Web Page
F.Image
Answer : B, D, E, F

What would you select from the Performance menu to view real-time statistics for all active campaigns?
A.Scripts
B.Campaign Management
C.Outbound Campaigns
D.Schedules
Answer : C

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
A.Language
B.Roles
C.Skills
D.Queue
Answer : A, C

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
A.The group is in the wrong Organization
B.Group chat is only available to administrators
C.The group is set to members only and they are not members of the group
D.The group is set to public
Answer : A

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A.Skills
B.Additional attribute ratings
C.Language
D.Time since the agent became available
E.Staffing requirements
Answer : A, C, D

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