ACSS Avaya Oceana Solution 74970X Study Guide
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Which statement describes the function of the Work Assignment Snap-in?
A.It is a normalized model for all Avaya Oceana resources.
B.It is responsible for interaction routing.
C.It helps Avaya Oceana customer* build their business logic.
D.It provides contextual information.
Answer : B
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UC1D, during the Avaya Oceana voice call?
A.Work Assignment
B.UCM
C.Context Store
D.CSC
Answer : A
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
A.UAC, Agent Workspaces and Omnichannel
B.UAC, Email Snap-In and Omnichannel DB
C.UAC and Omnichannel DB
D.UCM Spaces, UAC, and Agent Workspace
Answer : B
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
A.Deny New Service State
B.Block New Service State
C.Active New Service State
D.Accept New Service State
Answer : A
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
A.Choose Import Mode: Sync (run every time for synchronization)
B.Choose Import Mode: Initial (run every time for synchronization)
C.Choose Import Mode: (renew for renewing synchronization)
D.Choose Import Mode: Initial (only for Initial synchronization)
Answer : C
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