PCDC Version 8.5 PEGAPCDC85V1 Dumps

 PEGAPCDC85V1 Pega Certified Decisioning Consultant (PCDC) version 8.5 exam is now available. The previous PCDC version 8.4 exam was retired on January 31, 2021. Passcert new cracked PCDC Version 8.5 PEGAPCDC85V1 Dumps which cover all real questions and answers to help you practice well, you will feel more confidence to get your Pega Certified Decisioning Consultant (PCDC) certification easily. With Passcert valid PCDC Version 8.5 PEGAPCDC85V1 Dumps,you are guaranteed to pass your Pegasystems PEGAPCDC85V1 exam in your first studying.

PCDC Version 8.5 PEGAPCDC85V1 Dumps - Pega Certified Decisioning Consultant

Pega Certified Decisioning Consultant

The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in the design and development of a Pega Decision Management or a Customer Decision Hub solution. The skills and knowledge areas required for these roles form the basis for the certification exam. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics.

The PCDC Version 8.5 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many responses are needed.

PCDC Version 8.5 Certification Path:

Exam Code: PEGAPCDC85V1
Type of Exam: 60 question exam
Length: 90 minutes
Passing Grade: 70% 
Language: English

PCDC Version 8.5 PEGAPCDC85V1 Exam Topics

Next-Best-Action concepts (12%)

One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population

Actions and treatments (15%)

Define and manage customer actions
Present a single offer on the web
Define an action for outbound

Engagement policies (12%)

Define customer engagement policies
Create an engagement strategy

Contact policy and volume constraints (18%)

Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
Add more tracking time periods for contact policies

AI and Arbitration (8%)

Action arbitration
Action prioritization with AI
Prioritize actions with business levers

Channels (10%)

Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors

Decision strategies (25%)

Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments

Share Pega Certified Decisioning Consultant PEGAPCDC85V1 Sample Questions

NO.1 MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?
A. Propensity
B. Business weighting
C. Action value
D. Context weighting
Answer: D

NO.2 MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
A. Customer segment
B. Prioritization formula
C. Audience
D. Applicability rules
Answer: C

NO.3 A customer contacts a bank to resolve a credit card dispute. After dispute resolution, NextBest-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A. Offers ranking
B. Call intent detection
C. Dispute handling strategy
D. Interaction history
Answer: C

NO.4 Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan. To offer the new data plan, what must the mobile company focus on when implementing the NextBest-Action paradigm?
A. Offer the new retention plan for all customers in a certain region
B. Maximize customer churn for low-value customers
C. Customer relevancy and business profitability
D. Meet the quarterly targets regardless of customer needs
Answer: C

NO.5 U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A. 1% cash back credit card
B. Credit card status
C. Credit card number
D. No annual fee credit card
Answer: B,D

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